| Advanced Service Plan |
| |
 | An Advanced Service Plan from UK Numbers offers your business the latest technologies in call management and can transform the way you deal with calls from your customers on a global level. If your business is predicting rapid growth, experiences high call volumes or simply has a wide customer base that you wish to offer the best service to, then an Advanced Service Plan from UK Numbers may be your answer.
In addition to the features offered on our Additional Service Plan your business can take advantage of some of the best call management tools available, empowering both your business and your customer. Please scroll through the list of features you can expect for just £25 per month. |
| |
| Basic Mapping Service |
| |
 |
Basic Mapping routes one number to another, so when somebody dials your 0845 number, 0800 number or other NGN, the call is routed to a number supplied by you. |
| |
| Call Divert |
| |
| Transfer calls to a selection of numbers |
| |
 | Our Call Divert service allows calls to your purchased number to be transferred to different numbers for your convenience. The service can be set up to divert calls on engaged lines or after a certain number of calls and can assist in caller satisfaction and productivity. The service can be set up on existing numbers within a couple of hours and changed as many times as you like. |
| Read More | |
| |
| Call Distribution |
| |
| Route calls on a call ratio basis |
| |
 | Using Call Distribution calls can be routed to different numbers on a call ratio basis e.g. 2 calls to 1st destination, 3 to the 2nd and 4 to the next. This service is ideal for companies with multiple offices of various sizes as they can all share a proportion of incoming calls. |
| Read More | |
| |
| Time of day routing |
| |
| Transfer calls depending on the time of day |
| |
 | With our Time of Day Routing options, calls can be transferred to different numbers dependant on the time of day. It is most typically used to route calls after hours, weekends or bank holidays but you can use the service to route calls whenever it suits your business! |
| Read More | |
| |
| Area Routing - 10 Area Plan |
| |
| Transfer calls depending on the callers area code |
| |
 | This feature allows your business to route calls to different offices depending on the location of the caller, meaning you can send the call through to the most pertinent officer for the customer. There are three different option plans available for you to choose from. To view these and the locations map, please click on the read more tab below. |
| Read More | |
| |
| UK Numbers Abroad |
| |
 | If you are looking to promote yourselves as having a UK presence, UK Numbers can provide you with a range of UK Non-Geographic Numbers, which are automatically routed to the country where you wish to receive the call. Quite literally UK Numbers Abroad gives you access to the UK marketplace for the price of a phone call.
You can set-up as many international numbers as you like, presenting the appearance that you have multiple international locations. Please click on the read more tab below to view a table of locations, costs and set-up costs based on the type of number you choose. |
| Read More | |
|
| Information Line (A one-off connection charge of £145 applies) |
| |
| The Information Line from UK Numbers is ideal for companies needing to provide information to many callers. It works by giving the caller up to 10 prompts to which a pre-recorded message is played (maximum of 2 minutes). The service is capable of handling thousands of calls at any one time. |
| Read More | |
|
| Auto Attendant (A one-off connection charge of £145 applies) |
| |
| Route calls based on customer selection |
| |
| The Auto Attendant service from UK Numbers works by giving the caller up to 10 options to choose from, any of which can be selected. Each option is programmed to route to a given number whether it is a UK landline, Mobile or even an international number. This is perfect for giving your customers the chance to select the right area of your business to deal with their enquiry. |
| Read More | |
|
| Call Queuing (A one-off connection charge of £250 applies) |
| |
| Queue calls waiting to be answered |
| |
| Call Queuing is ideal for companies experiencing high numbers of abandoned calls due to peaks in call volume. It works by placing callers in a queue and playing various messages or music. Once an operator becomes available it is automatically put through to them. |
| Read More | |
| |
